No-code automation

Automate the busywork behind every ticket

Build no-code automations that connect your helpdesk, live chat, and knowledge base. Trigger actions, branch on conditions, and let routine work run itself — no engineers required.

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app.smartdesk.com/workflows

Escalate urgent tickets

TriggerTicket createdWhen a new ticket arrives
ConditionPriority is UrgentOnly continue if it matches
ActionAssign to on-call agentRoute to the right person
ActionNotify the #support channelPost a heads-up to the team
ActionSend acknowledgement emailReply to the customer instantly
app.smartdesk.com/workflows

Interactive support trace

Move a sample request through its visible lifecycle.

Received

Sample request status: Received

The automation engine

Everything you need to automate support

Visual drag-and-drop builder

Design automations on a canvas by connecting steps — no code, no scripts, just a flow you can read at a glance.

Triggers and actions

Start a workflow when a ticket, chat, or article event fires, then run actions across your whole SmartDesk workspace.

Prebuilt automation templates

Launch from a library of ready-made recipes for routing, escalation, and follow-up, then tweak them to fit your team.

Conditional logic and branching

Add if/then rules and filters so each workflow takes the right path based on priority, customer, or channel.

Run history and monitoring

See every execution with a step-by-step log, spot failures fast, and re-run any workflow with one click.

Execution metering

Track how many runs each workflow uses against your plan, so usage stays predictable and never surprises you.

Automation your team can trust

A builder that anyone can use, connected to the tools you already run support on.

No-code by design

Support leads build and edit workflows themselves — no developer tickets, no waiting on engineering.

Connected to your workspace

Triggers and actions reach across helpdesk, live chat, and knowledge base out of the box.

Transparent run history

Every run is logged step by step, so you can see exactly what happened and why.

Runs on your schedule

Fire workflows on events in real time or on a recurring schedule that you control.

Free Trial

Start your free 14-day trial today

Put routine support work on autopilot. No credit card required.

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Ready to automate the busywork?

Build your first workflow in minutes. No code required.

Start Free Trial

Put routine support work on autopilot. No credit card required.