Events
Ticket triggers
Start workflows when tickets are created, updated, escalated, or resolved.
Features
Powerful workflow automation features
Everything you need to automate repetitive support work and connect your whole toolstack.
Visual builder
Drag, drop, and connect steps on a canvas to design automations you can read like a flowchart.
Triggers
Kick off workflows from ticket, chat, and knowledge base events, webhooks, or a schedule.
Actions
Assign, tag, reply, update fields, call webhooks, and notify teammates — all without code.
Conditional branching
Use if/then logic, filters, and paths so each run does exactly the right thing.
Run history
Inspect every execution step by step, retry failed runs, and audit what changed.
Execution metering
Monitor run volume per workflow so you always know how usage maps to your plan.
And much more...
Template library
Start from ready-made recipes for routing, escalation, and follow-up.
Webhooks & API
Connect external tools with inbound and outbound webhooks.
Scheduled runs
Run workflows on a recurring schedule, not just on events.
Team handoffs
Route work between agents and teams with clear ownership.
Notifications
Alert the right people over email, chat, or in-app messages.
Error handling
Catch failures, retry automatically, and get notified when a run breaks.
Automation Integrations
Automate the operational steps around every customer request
Ziqme Workflow connects ticket events, SLA policy, notifications, and team routing in one automation layer.
Alerts
Notification routing
Notify the right team or channel when status, priority, or SLA state changes.
Operations
SLA policy
Use timers and thresholds to drive escalations before service commitments are missed.
Workflow Playbooks
Replace manual follow-up with repeatable support automation
Design workflows that standardize triage, escalation, assignment, and notification behavior.
Route tickets by context
Assign requests based on product, customer tier, priority, or channel.
- Faster ownership
- Less manual sorting
- Predictable queues
Escalate before SLA breach
Trigger alerts and ownership changes as timers approach risk thresholds.
- Fewer missed commitments
- Earlier intervention
- Auditable escalation
Standardize handoffs
Move work between support, success, engineering, and billing with clear criteria.
- Cleaner collaboration
- Fewer dropped requests
- Consistent process
Why Ziqme
Workflow automation designed for customer operations
Ziqme Workflow keeps automation close to tickets, SLAs, and support ownership.
CapabilityZiqme WorkflowLegacy tools
Trigger context
Customer, ticket, channel, priority, and SLA-aware events
Generic task automation with missing support context
Escalation
Policy-driven routing and notifications
Manual follow-up and calendar reminders
Auditability
Workflow outcomes tied to support history
Disconnected automation logs
Automation that support leaders can govern
Create repeatable processes while keeping ownership, escalation, and operational history visible.
- Ticket-aware triggers
- SLA escalation foundations
- Auditable workflow outcomes